How it Works

Families Connect is a better way to connect with your family digitally. With photo sharing, long-form stories, and an uncluttered easy-to-use interface, it’s the better choice for connecting with those who matter most.

Unlike other social networks that are focused on immediate, short snippets of content, Families Connect is focused on providing a tool for families to share meaningful content about their lives in a private environment.

You already have a social network? Of course, you do. But what about those private family moments? Starting a new business, dealing with a family illness, just sick of seeing your “friends” content.

Check out our step-by-step product tutorial below, browse through our FAQs, and contact us with Families Connect support questions.



  • Getting Started
    An introduction to Families Connect and instructions on getting started setting up and using the application.
  • Creating Your Families Connect Account

    Creating Your Families Connect Account

    • You can easily create an account in the Families Connect application, by clicking here.
    • Then, enter your email address and a secure password.
    • The email address that you use when creating your account will be your username.
    • Your password needs to be at least eight characters long and contain one number.
    • You cannot merge families from accounts set up with different email addresses so make sure you use your preferred email address when setting up your Families Connect account.
  • Creating Your Family Dashboard

    Creating Your Family Dashboard

    • Now that you have an account, the next thing you should do is create your family dashboard.
    • Once you have signed up you will be asked to "Create a Family."
    • Choose any description you want for your family.
    • You can create more than one family within your Families Connect account.
    • You can change the name of your family at any time.

    Create a Family on Families Connect

  • Managing Your Notifictions

    Managing Your Notifications

    • You can't turn off notifications entirely, but you can adjust what you're notified about and how you're notified.
    • Update your notification preferences by checking or unchecking the actions you preferred to be notified about within your user profile.
  • Building Your Family Story
    A memory is a collection of pictures, stories, videos and recipes all related to a single event.
  • Adding Content To Your Family

    Add Content To Your Family

    • If you are ready to add content to a particular family, then click the + button in the top right corner of this page. 
    • You’ll be shown the create content menu where you can decide the content type you would like to create.

    Adding Content To Your Family

  • Creating a Family Memory

    Creating a Family Memory

    • Name your memory with a title, location, and date.
    • Choose a photo file to represent this memory on your family page.
    • Once you’ve uploaded your photo and filled in the details for your memory, hit the submit button and you will have successfully created your first memory.

    To Add Another Memory To Your Family Dashboard

    • Again click the + button in the top right corner of this page.
    • You will return to the create content menu where you can decide to create another memory.

    Families Connect Memory Detail Page

  • Adding Photos To Your Memory

    Adding Photos To Your Memory

    • Click the + button in the top right corner of this page.
    • You will return to the create content menu.
    • From this menu select the Add Photos tab.

    Adding Photos To Your Families Connect Family

     

    • Name your photo with a title, location, and date (dates are optional).
    • Once you’ve uploaded your photo, filled in the details for this memory milestone, selected the memory with which you want this photo associated from the drop down, then click the submit button.
    • You will have successfully added a photo to your memory.
    • You can continue to add more content to this memory by selecting the Add Content Button underneath the latest milestone in your memory.

     

  • Adding YouTube Videos To Your Memory

    Adding YouTube Videos To Your Memory

    • You can attach videos to a memory using your YouTube account.
    • Start by clicking the + button in the top right corner of this page.
    • You will return to the create content menu.
    • From this menu select the Add Videos tab.

    Adding YouTube Videos to Your Memory

     

    • Name your video with a title, location, and date.
    • Cut/Copy/Paste the Share URL of your YouTube Video into the YouTube URL field.
    • You have the option of selecting a different photo to represent this video on your memory page.
    • Follow this link for more information regarding privacy settings for your video.

    YouTube URL Example On Families Connect

     

    • Once you’ve added the YouTube URL of your video, filled in the details for this memory milestone, selected the memory you want this story associated with from the drop down, then click the Post Your Video button.
    • You will have successfully added a video to your memory.
    • You can continue to add more content to this memory by selecting the Add Content Button underneath the latest milestone in your memory.
  • Adding Stories To Your Memory

    Adding Stories To Your Memory

    • Keep track of your family anecdotes and tales using Families Connect Stories.
    • Stories are essentially blog posts, or content areas where you can share the details of a particular memory.
    • Click the + button in the top right corner of this page.
    • You will return to the create content menu.
    • From this menu select the Tell Stories tab.

    Adding Stories to Your Memory

     

    • Name your story with a title, location, and date.
    • Choose the memory with which you want this story associated from the drop down.
    • Then, select a photo to represent your story on your memory timeline.
    • When you are ready, click the Post Your Story button.
    • You will land on your story’s detail page.

    Story Detail Page on Families Connect

     

    • To see this story on your memory timeline navigate to your memories dashboard by selecting the calendar icon from the left-hand navigation.
    • Then, select the memory you associated the story with from the dropdown.

    The Calendar Icon on Families Connect The Calendar Icon

    Memory on Families Connect

     

    • Scroll through the timeline until you see the pen & paper icon that represents your story. 

    The Stories Icon on Families Connect The Stories Icon

     

    • When you click on the story and arrive at the story detail page, you will see the image you selected to represent your story.

    Story on the Families Connect Memory Timeline

     

    • You cannot currently change the pen and paper image that represents a story in your memory’s timeline.
  • Adding Recipes To Your Memory

    Adding Recipes To Your Memory

    • Don’t lose your family’s recipes with this great feature.
    • Add ingredients, directions and a photo.
    • Click the + button in the top right corner of this page.
    • You will return to the create content menu.
    • From this menu select the Share Recipes tab.

    Adding Receipes on Families Connect

     

    • Name your recipe with a title, location, and date.
    • Choose the memory with which you want this story associated from the drop down.
    • Then, select a photo to represent your recipe on your memory timeline.
    • Add a list of the recipe ingredients and add instructions.
    • When you are ready, click the Post Your Recipe button.
    • You will land on your recipe’s detail page.

    A receipe on Families Connect

     

    • To see this story on your memory timeline navigate to your memories dashboard by selecting the recipe icon from the left-hand navigation.
    • Then, select the memory you associated the story with from the drop-down.
  • Connecting With Your Family
    Family members can build their personal family pages, and can share their pages with a circle of friends and family members selected by them.
  • Your Family Connections Page

    Your Family Connections Page

    • The CONNECTIONS page is the page you will use to add new families, delete families, and switch between different family dashboards.
    • Every user's connections page will include the families they have created and the families they have been invited to.
    • Add a new family to your CONNECTIONS page by scrolling to the bottom of the page and clicking on the ADD ANOTHER FAMILY button.

    Families Connect - Your Connections Page

    Connecting With Others

    • Adding Connections
    • Now that you’ve got some content in place, the next thing you need to do is invite friends and family to be members of your family album.
    • Click on the CONNECTIONS link in the side navigation of the application.
    • On your CONNECTIONS page, you can invite your friends and family members to view your content within the security and privacy of Families Connect.
    • Click on the “Add Connection” button and then enter the email addresses of the people you want to invite in the green window that appears.


    Families Connect Add Connection Button

    Add Connections Button

     

    • You can add multiple email addresses by clicking on the ADD MORE button in the bottom left corner of this window.

    Expanding Your Families Connect Family

    • Once your friends and family have accepted your invitation, they’ll be able to view your content and create a family album of their own. They also will be able to add content to your album.
    • Your friends and family will also be able to invite you to be a connection to any albums they create.
    • Make sure your family and friends have the email address you registered with Families Connect.
    • If you receive an invitation through a different email address you have not registered with Families Connect you will  need to contact the host who invited you and ask them to invite you at the email address with which you registered your Families Account.
    • You cannot combine logins. If you have created duplicate accounts, you can contact Families Connect Support to have one or all of your Families Connect Accounts deleted.

     

  • Your Connections Page - Families You Are Invited To

    Families You Are Invited To

    • If you did not create the family, but you were invited to it, then you cannot edit the family. You can, however, contribute content to that family album.
    • You can remove yourself from any family you've been invited to by clicking on the REMOVE YOURSELF button.
    • After you have removed yourself from a family you were invited to you will no longer see that family on your CONNECTIONS page.
    • Afer removing yourself, if you would like to be added back to that family you will need to have one of the family members reinvite you back into the family.

    Families Connect - Your Connections Page

  • Family Connections - Families You Create

    Families You Create

    • If you created the family you will be able to edit that family it by clicking on the EDIT button next to the name of the family you want to edit, then following the instructions to rename your family.
    • If you created the family you will be able to DELETE that family it by clicking on the EDIT button next to the name of the family you want to delete, then following the instructions to delete your family.

    Families Connect - Your Connections Page

    • Expand a family by adding another member to your family.
    • First, click the + ADD CONNECTIONS button under the name of your family.
    • Add the email address of the family member you would like to invite, then send.

    Expanding Your Families Connect Family

    • This family member will now show up on your CONNECTIONS page as a blank avatar with the email address you used to invite them.
  • Accepting a Family Invitation

    Accepting A Family Invitation

    • If you received an email from Families Connect alerting you that someone has added you as a connection to their family album you can accept their invitation to see their photos, videos, stories, memories and recipes.
    • After clicking on the “Accept Invitation” link in the email, you’ll need to set up and confirm a password. Your email will act as your username.
    • This step activates your Families Connect account and takes you to the homepage for the family album you’ve been invited to join.
    • Scroll through their content or use the side navigation to filter their content by topic.
  • Your Families Connect Account Profile
    Your account profile is your personal Families Account information.
  • Updating Your Personal Families Connect Account Profile

    Updating Your Families Connect Profile

    • Your profile includes you Families Connect settings and personal information.
    • To setup and edit your personal profile click on the blank avatar
    • Then click the EDIT button.

    Updating Your Families Connect Profile Page

  • Completing Your Families Connect Account Profile

    Completing Your Families Connect Account Profile

    • You can upload an image for your avatar, set your name and location and fill out your bio.
    • Be sure to select the notification settings that align with how frequently you want to be alerted by the Families Connect app.
    • Don’t forget to save your changes.
    • If you need to edit any of this information, you can return to this page and your notifications setting by clicking on your avatar > then the EDIT button.

    Completing Your Families Connect Account Profile

  • Using Families Connect
    Once you have uploaded photos, videos, stories, memories or recipes, invite your loved ones to your private family album.
  • Viewing Different Content Types

    Viewing Different Content Types

    The side navigation of the application is how you can view all or some of your content. Here’s a breakdown of the icons and links and what they do:

     

    • The Home - Dashboard Icon on Families Connect HOME: Takes you to your album landing page with all of your content
    • The Calendar Icon on Families Connect MEMORY: Filters your content to only show your memories
    • The Photos Icon on Families Connect PHOTOS: Filters your content to only show your photos
    • The Videos Icon on Families Connect VIDEOS: Filters your content to only show your videos
    • The Stories Icon on Families Connect STORIES: Filters your content to only show your stories

     

  • Editing & Deleting Content

    Editing & Deleting Content

    • You can edit or delete any content you’ve created.
    • On memories, stories and recipes, just click on the EDIT or DELETE buttons that appear at the top of each post’s page.
    • To edit Photos and Videos, click on the EDIT button that appears in the bottom right corner of the post’s window.
    • This click will take you to the photo or video detail page.
    • You can delete the photo by clicking on the DELETE button at the top of the page or CHOOSE to upload a new photo file.

     

     

  • Connecting With Multiple Families

    Connecting With Multiple Families

    • At the bottom of your CONNECTIONS page, you can click on the “Create Family” and create another family album.
    • For each family album you create you will need to add content and connections.
    • This multiple family feature an excellent opportunity to have albums for your immediate family, your sorority sisters, or any group with whom you want to stay in contact.

    Viewing Multiple Family Albums

    • To change the family album you’re looking at, click on the black triangle next to the family album’s name in the top navigation and select a different family.

    Managing Multiple Families On Families Connect

  • Editing And Deleting Comments

    How do I delete or edit a comment I posted?

    To delete a comment you posted:

    • Hover over the comment and click
    • Select Delete...
    • Click Delete

    To edit a comment you posted:

    • Hover over the comment
    • Select Edit...
    • Make your changes and then select "Modify My Comment"